My Order

Information about shipping, delivery and ordering from us.

Articles

Can I still cancel or change my order?

Information about order changes and cancellations.

What can I do if I have received a defective product or the wrong item?

We are very sorry that you have received a faulty product. Please take a photo or video of the pair of shoelaces that clearly shows the defect and email us at [email protected] with the attached picture and your order number. We are very sorry that

What can I do if an item is missing from my order?

in some cases, especially with thin and short laces, the product may slip out of the paper bag and still be hidden in the envelope. Please also check if it has fallen on the floor while unpacking. You have checked your order again and the item cannot

How can I track the status of my order?

As soon as your order leaves our warehouse, you will receive a shipping confirmation with all the details of your order. Due to our shipping system, there is no public tracking number available, so if your order is delayed, please contact us at suppo

I have not received an order or shipping confirmation.

First of all, please check that our emails have not ended up in your spam folder. Please also make sure that you have used the correct email address. If you think you have entered the wrong email address, write to us at [email protected] and we will

Where can I find my order number?

You will find your order number in the order confirmation sent to your email address after your purchase. You will also find your order number in the shipping confirmation you received after your order was shipped.