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How can I return my order?Updated 2 months ago

  1. Make sure your return request complies with our return policy (see below). 
  2. Print out the return form.
  3. Fill out the form and indicate which products you want to return and why.
  4. Put the laces in a package with the original bag and the return form.
  5. Return the old order to the address indicated on the return form.
  6. Upon arrival, you will receive a refund to your original payment method.

Return policy

  • The laces are in mint, unused condition.
  • The laces were not made in a desired length. Desired lengths as custom-made products are excluded from return & exchange.
  • Your order was delivered less than 14 days ago.

Please note that as a young company, we do not offer free returns, especially with regard to sustainable consumption. 

You can view the detailed return policy here.

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