How can I return my order?Updated 2 months ago
- Make sure your return request complies with our return policy (see below).
- Print out the return form.
- Fill out the form and indicate which products you want to return and why.
- Put the laces in a package with the original bag and the return form.
- Return the old order to the address indicated on the return form.
- Upon arrival, you will receive a refund to your original payment method.
- The laces are in mint, unused condition.
- The laces were not made in a desired length. Desired lengths as custom-made products are excluded from return & exchange.
- Your order was delivered less than 14 days ago.
Please note that as a young company, we do not offer free returns, especially with regard to sustainable consumption.
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