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What can I do if an item is missing from my order?Updated 2 months ago

1. Please double check the envelope 

in some cases, especially with thin and short laces, the product may slip out of the paper bag and still be hidden in the envelope. Please also check if it has fallen on the floor while unpacking.

2. Item is actually missing

You have checked your order again and the item cannot be found?  We will quickly solve the problem for you. 

Please send us a picture of the package, the delivery note and the contents of your package to [email protected].

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