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What can I do if I have received a defective product or the wrong item?Updated 2 months ago

1. Defective product


We are very sorry that you have received a faulty product.

Please take a photo or video of the pair of shoelaces that clearly shows the defect and email us at [email protected] with the attached picture and your order number.



2. Wrong item


We are very sorry that you have received an incorrect item.

Please take a picture of the item you received, the delivery note that says what you should have received instead, and the shoelaces you actually received. Email us at [email protected] with the attached picture and your order number.

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