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When will I receive a refund?Updated 2 months ago

Returns are accepted and processed by us personally. It may take a few days for your return to arrive.

Have you paid with KLARNA? 

You can register your return and pause the payment free of charge until the return has been processed. To do this, log in to Klarna with your email address, click on your SENKELS order and select the option "Register return" at the bottom. Your invoice will be paused in the meantime and automatically updated as soon as the return has been processed by us. 

We would like to kindly point out that a refund is only possible if we have actually received the return. 

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