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Senkels

Senkels - Help Center

What can I do, if the metal aglets don't fit through the eyelets of my shoes?

Can I still cancel or change my order?

Are tracking details available for customers to monitor their shipment status?

I have not received an order or shipping confirmation.

Where can I find my order number?

Where can I find my invoice?

Is it possible to cancel an order if it's still in production or pending shipment?

Can I modify my order to include additional items and receive a discount?

What can I do if an item is missing from my order?

What can I do if I have received a defective product or the wrong item?

How can I track the status of my order?

What happens if I receive the wrong length shoelaces in my order?

Order Managment

How can I return my order?

When will I receive a refund?

What is the process for exchanging an item that's been ordered incorrectly?

Return & exchange

Do I have to pay additional taxes or customs for my order?

Where do you deliver?

How long does shipping take and what are the shipping costs?

Shipping

Are shoelaces sold individually or in pairs?

Do you sell shoelaces by the meter or in bulk?

Have clear plastic aglets been discontinued?

Product information

Which payment methods do you offer?

How can I pause my Klarna payment?

I have problems with payment - what can I do?

I have received a payment reminder from Klarna!

Payment methods

Creating Your Online Shop Account

Updating Personal Information

Resetting Your Account Password

Managing Payment Methods

Understanding Account Notifications

Customer account

Do you sell gift cards?

Gifts

Do you offer discount codes?

Discounts

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Order Managment

Return & exchange

Shipping

Product information

Payment methods

Customer account

Gifts

Discounts